Terms of Service.
The Happy Cleaning Co LLC reserves the right to make any changes to any part of this service agreement without giving any prior notice. By ordering The Happy Cleaning Co LLC services by telephone, email, or its website, the client accepts and agrees to the following terms and conditions:
Our Happiness Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area within 48 hours. Please contact the office within 24 hours of your service appointment.
Services
The Happy Cleaning Co LLC provides whole-home cleaning services at a flat rate. This rate guarantees the completion of our Standard Checklist for our Standard Clean service or our Deep Clean Checklist for our Deep Clean services. We do not charge hourly rates and do not guarantee a set number of labor hours.
Payments
Client’s are required to provide a valid debit/credit card upon scheduling a service with us. 24 hours before the service appointment, a hold for the total cost of the service will be placed on the card on file. The balance will be charged on the day of the service. All customers are required to have a valid credit card on file.
Gratuity is not required or expected, but always appreciated. If you do choose to tip the crew, cash is preferable, as it will be shared equally by your cleaning team.
In an effort to reduce waste all sales receipts are sent through email.
Photos
We respect your right to privacy. Occasionally we like to take before and after photos and videos of our work in your home or office. This media is used for cleaner assessments, proof of performance, as well as company promotion. Media is focused on the areas that we have cleaned. Media may also focus on any damage we may find and will not focus on personal property unless it was damaged and is required by our insurance to process a claim. By booking our services, you consent to our use of this media in advertisements on our social media including, but not limited to: Facebook, Instagram, Yelp, Google, TikTok etc. Images and videos will not include any persons living or working in the home or office. If you do not want pictures or videos taken of work areas in your home or office, please notify us when you schedule your booking.
Cancellations/Rescheduling
We require 24 hours notice for the cancellation and or rescheduling of any scheduled services. In the event of cancellation or rescheduling with less than 24 hours notice, a cancellation fee of $50 will be issued.
In the event that we cannot access the home (lock-out) and services are canceled, a fee of $50 will be enforced. Some reasons for this would be: the key not working, the lockbox not working, a physical barrier to the home outside of our control, or the appointed person giving us access to the home being unavailable or tardy past the 15-minute grace period.
Price Adjustments
We reserve the right to issue rate changes at any time. You will be notified when or if this occurs. As the needs or conditions of your home change, you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 3 months. If a client discontinues and reinstates service with The Happy Cleaning Co LLC after a period of 3 months, a new rate may be given.
For your convenience, we give our pricing through our booking link that is emailed or texted to you.
Price is subject to change based on conditions of the client's home upon arrival.
$130 Minimum
Our minimum for any cleaning is $130. This applies to any room in your home or combination of rooms when a full house cleaning is not needed.
Parking
If there is no free public parking within 1 block radius of your home, our customers are responsible for providing our cleaning professionals with any one of the following: a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home. If a parking spot cannot be found or provided by the customer within a 1 block radius and a 15 minute window, your appointment will be canceled/and or rescheduled. In the event that this occurs you will be charged a $50 cancellation fee and/or your deposit will not be refunded.
Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services. We offer a Happiness Guarantee on all our services. If a task was not completed to your satisfaction, simply contact the office within 24 hours of your service appointment and we will return to your home at no additional cost. There are no refunds for gift certificate purchases.
Keys and Alarm Systems
Many of our customers provide us with a copy of the key to their home. Each key is locked in our key safe box. We do not return keys by mail. Keys must be hand delivered in person to the customer. The customer must present a picture ID before a key will be released. If you have an alarm system at your home you can give instructions on its operation to The Happy Cleaning Co LLC. However, we prefer that your alarm be left off on the day of the cleaning. In the event that our cleaning professionals are locked out of the home, a $50 fee will be enforced.
Appointment Time
You are expected to be present or have made arrangements for us to gain access to your home at your appointment time. A 15-minute grace period is given in the event of tardiness. If our cleaning professionals cannot access the home within the 15-minute grace period, we require a $50 cancellation fee.
Pets
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s). For health reasons we have instructed our staff to leave certain items and/or areas untouched: pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.
Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it is preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle.
Broken/Damaged Items
We train our staff to take extra care with your belongings, however regrettably and although not common from time to time, something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue.
If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were damaged because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).
Glass Shower Doors, Toilets, Faucets
You are responsible for notifying us if your glass shower door(s), faucets, or toilet are NOT 100% secure. If upon inspection the team recognizes that your shower door(s), toilet or faucet are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of that item or we can proceed with service. If the client decides to proceed with service, the client agrees not to hold The Happy Cleaning Co LLC nor its employees responsible if this results in the shower door, toilet, or faucet being damaged. We are not responsible for any damage (water damage included) due to faulty and/or improper installation of any item. This includes, but is not limited to any water damage caused by: toilets flooding and loose or leaky faucets.
Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
Extra Services include:
Non-toxic products
Inside the fridge
Inside the oven
Window tracks
Spot cleaning walls
Linen change by special request
Cleaning
Our professional house cleaners take pride in cleaning your home. Since we wet-dust finished surfaces, our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.
Please note the following limits:
Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. Especially in the warmer months, when windows are open and fans are blowing, dust accumulates much faster. It may take several visits before settling dust becomes minimized.
Dusting Knick‐Knacks, Collectibles, and other small items: We clean small items based on the size and the number of items on a flat surface. If items take up less than 50% of the surface area of a flat surface, we will pick items up and dust underneath, if items take up 50% or greater, we will generally dust the accessible surfaces.
Clutter: Our main focus is cleaning surfaces. Your clean will be far more satisfactory if the team does not have a great deal of clutter with which to contend. Working around and picking up large piles of paperwork and other clutter takes time and can prevent cleaners from accessing a surface.
Cleaning height limits: Our professional cleaners use both a 2-step stool and extension dusting poles. We will not high dust items using the extension pole that may be hung improperly because we are not able to secure it while we clean.
Showers and Tubs: Showers and Tubs can accumulate lime, calcium and soap scum. Our cleaning products work very well on cutting through these deposits, however, sometimes it may take a few visits before showers and tubs become free of these deposits. (If you have heavier build-up, we recommend our deep clean service to begin with.) Mold and mildew are organic and will grow deep into and behind grout or calk. Surface stains will be minimized by our cleaning products, but completely eliminating it may require the homeowner to have these areas re‐grouted or re‐caulked.
Special Surfaces: The Happy Cleaning Co LLC uses standard methods of cleaning; you are responsible for informing management of any surfaces that need specific specialty cleaning products or methods prior to your first clean. No liability will be assumed by The Happy Cleaning Co LLC for damages if not informed of said surfaces. Specialty surfaces include but are not limited to: marble countertops; waxed wood flooring; unfinished wood and flooring; and cork flooring.
Lifting, Climbing, & Bending
Our employees are very important to us, and we are determined to keep them safe. They do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees with the exception of bathroom floors. These types of activities put our cleaning staff in danger of injury.
In-Home Climate Control
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that is not physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is canceled due to uncomfortable temperatures within your home, you will be charged a $50 cancellation fee.
Our Cleaning Staff DOES NOT:
● Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped
● The Happy Cleaning Co LLC reserves the right to refuse to service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.
● Provide any pet or children-related services
● Clean/Shampoo carpet
● Clean Chandeliers
● Provide stain removal
● Wash walls (we spot clean only)
● Clean exterior of windows
● Remove rust
● Remove paint
● Service outdoor areas
● Clean areas above the reach of our 3ft 2-step ladder
● Clean Animal waste or litter
● Move or lift items over 20lbs
● Remove mold
To see a complete list of what our services include, see our multi-point checklist on our services page.
Disclaimer
Disclaimer: We are not a maid service. We cannot guarantee add-ons such as laundry, folding of clothes, bed-making, dishwashing, etc. We are not an organizing service. If excess clutter is present, our staff will clean around it as best they could. Our staff is instructed to clean the designated areas they have reasonable access to. Changes made less than 24 hours before the booking or during the appointment cannot be guaranteed.
While we make every effort to clean every home to the best condition possible, our company does not specialize in home restoration cleanings. Homes that are over 20 years old, that have never had professional cleaning services, or that have accumulated dust, grease, and grime over the years might not yield expected results. When dust and oils accumulate over several years or decades, the grime causes damage to the home and the surfaces it has accumulated on. For this reason, we may not be able to use certain cleaning products. If your home is as described, please speak to a representative regarding your cleaning. We will try our best to tailor your clean to your unique needs.
Discrimination & Harassment
We ask that all our cleaners be respected and treated with kindness. We have a no tolerance policy for any type of discrimination, harassment, disrespect, or unkindness. We reserve the right to refuse service to anyone who violates this policy.
Alcohol & Substance Abuse
We have a zero drug and alcohol tolerance. In the case that our cleaners arrive and this is being conducted, they have the right to leave immediately and your service will be charged in full.
Waiver of Liability & Hold Harmless Agreement
IN CONSIDERATION OF the risk of injury that exists while participating in HOUSE CLEANING SERVICES (hereinafter the “Activity”); and
IN CONSIDERATION OF my desire to participate in said Activity and being given the right to participate in same;
I HEREBY release and forever discharge THE HAPPY CLEANING CO LLC, located at 11616 Louis Ave Whittier California 90605, their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and assigns (collectively “Releasees”), from any physical or psychological injury that I may suffer as a direct result of my participation in the aforementioned Activity.
I AM VOLUNTARILY PARTICIPATING IN THE AFOREMENTIONED ACTIVITY AND I AM PARTICIPATING IN THE ACTIVITY ENTIRELY AT MY OWN RISK. I AM AWARE OF THE RISKS ASSOCIATED WITH PARTICIPATING IN THIS ACTIVITY WHICH MAY INCLUDE, BUT ARE NOT LIMITED TO: PHYSICAL OR PSYCHOLOGICAL INJURY, PAIN, SUFFERING ILLNESS, DISFIGUREMENT, TEMPORARY OR PERMANENT DISABILITY (INCLUDING PARALYSIS), ECONOMIC OR EMOTIONAL LOSS, AND DEATH. I UNDERSTAND THAT THESE INJURIES OR OUTCOMES MAY ARISE FROM MY OWN OR OTHERS’ NEGLIGENCE, CONDITIONS RELATED TO TRAVEL TO AND FROM THE ACTIVITY, OR FROM CONDITIONS AT THE ACTIVITY LOCATION(S). NONETHELESS, I ASSUME ALL RELATED RISKS, BOTH KNOWN AND UNKNOWN TO ME, OF MY PARTICIPATION IN THIS ACTIVITY.
I FURTHER AGREE to indemnify and hold harmless the Releasees against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by me or anyone on my behalf, including attorney’s fees and any related costs.
I FURTHER ACKNOWLEDGE that Releasees are not responsible for errors, omissions, acts or failures to act of any party or entity conducting a specific event or an activity in behalf of Releasees. In the even that I should require medical care or treatment, I authorize The Happy Cleaning Co LLC to provide all emergency medical care deemed necessary, including, but not limited to, first aid, CPR, the use of AEDs, emergency medical transport, and sharing of medical information with medical personnel. I further agree to assume all costs involved and agree to be financially responsible for any costs incurred as a result of such treatment. I am aware and understand that I should carry my own health insurance.
I HEREBY ACKNOWLEDGE THAT I HAVE CAREFULLY READ THESE “TERMS OF SERVICE” AND “WAIVER AND RELEASE” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF OF LIABILITY. I EXPRESSLY AGREE TO RELEASE AND DISCHARGE The Happy Cleaning Co LLC AND AL OF ITS AFFILIATES, MANAGERS, MEMBERS, AGENTS, ATTORNEYS, STAFF, VOLUNTEERS, HEIRS, REPRESENTATIVES, PREDECESSORS, SUCCESSORS AND ASSIGNS, FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION AND I AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING LEGAL ACTION AGAINST The Happy Cleaning CO LLC FOR PERSONAL INJURY OR PROPERTY DAMAGE.
To the extent that statute or case law does not prohibit releases for ordinary negligence, this release is also for such negligence on the part of The Happy Cleaning Co LLC, its agents, and employees.
I agree that this Release shall be governed for all purposes by California law, without regard to any conflict of law principles. This Release supersedes any and all previous oral or written promises or other agreements.
In the event that any damage to equipment or facilities occurs as a result of my or my family’s or my agent’s willful actions, neglect or recklessness, I acknowledge and agree to be held liable for any and all costs associated with any such actions of neglect or recklessness.
THIS WAIVER AND RELEASE OF LIABILITY SHALL REMAIN IN EFFECT FOR THE DURATION OF MY PARTICIPATION IN THE ACTIVITY, DURING THIS INITIAL AND ALL SUBSEQUENT EVENTS OF PARTICIPATION.